Privacy and cookies

Last updated: 1 November 2026

Who looks after your information

I’m Dan Day-Robinson, trading as Lyn Valley Tours. I’m responsible for the personal information used to arrange your tour. You can contact me at [email protected], on 07500 860949, or by post at 22 Watersmeet Road, Lynmouth, EX35 6EP.

What I collect and why

When you request a tour, I collect the lead booker’s name, email address and telephone number, the tour date, numbers of paying guests and under-16s, and any relevant notes you provide. I keep the request, approval, payment reference and any cancellation, transfer or refund record so I can organise the tour and help with queries.

Please don’t put card details or sensitive medical information in the booking form. If you’d like to discuss access or whether a walk is suitable for you, please contact me directly. I don’t ask for children’s names or dates of birth.

I use booking information to take steps at your request before a contract, and to carry out the booking contract. I use necessary financial records to meet legal obligations. Limited security records, including request timing and a hashed network identifier used to limit repeated requests, help protect the service; this is my legitimate interest in running a safe booking system.

Payments and service providers

Stripe handles card payments on its own secure checkout. I receive the payment status, amount and reference; the booking website does not receive or store your full card number or security code.

Cloudflare hosts the website and booking database. Resend delivers booking emails, payment reminders and sign-in codes. Microsoft 365 handles correspondence when you email me or reply. These providers receive the information needed for their role. I don’t sell your booking information or add you to a marketing list through this form.

These providers operate internationally and may process information outside the UK. Their data-processing terms describe the applicable transfer safeguards, including approved contractual clauses and the UK addendum where applicable. You can read more in Cloudflare’s data-processing terms, Resend’s data-processing terms, Stripe’s privacy notice and Microsoft’s privacy statement. Please contact me if you’d like further information about transfers relating to your booking.

How long information is kept

I keep booking information for as long as it is needed to organise your tour, handle payment, support cancellation or refund requests, and resolve outstanding queries or disputes. Financial records are retained for the applicable tax and accounting requirements. The relevant booking date, any unresolved issue and legal record-keeping duties determine the retention period. Information should be deleted or anonymised once it is no longer needed for these purposes; please contact me if you would like your own record reviewed.

Your choices and rights

You can ask to see your personal information, correct a mistake, or request deletion or restriction where the law allows. You may also have rights to object to processing based on legitimate interests and to receive information you supplied in a portable format. These rights depend on the reason for keeping the information; for example, some financial records may need to be retained by law. Please email me with your request. I may need to check your identity before sharing or changing a record.

If you have a concern, please contact me first so I can try to help. You can also complain to the Information Commissioner’s Office.

Cookies and browser storage

The booking pages use browser session storage to remember your private booking link while you use the site. The private management page uses an essential secure sign-in cookie, lasting up to eight hours, to keep Dan signed in. Cloudflare may use security technologies to protect the website. Stripe’s checkout has its own privacy and cookie information.

The booking site does not include advertising trackers or optional analytics. A marketing-cookie choice is not needed for the essential booking and sign-in functions described here. If optional tracking is added later, the notice and any required choices will be updated first.

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